Right to Service (RTS)
Right to service act was promogulated by Government of Haryana in 2014 and the rules are governed by HRTS act 2014. In order to promote transparency and accountability, the government of Haryana enacted Haryana right to service act 2014 which provides a framework for time bound delivery of services. As per Section 12 (1) & (2) of the HRTS Act, 2014, there is a provision to constitute Haryana Right to Service Commission (HRTSC) and it shall be a statutory body. As per Section 13 (1) of the Act, this Commission will be consisting of 1 Chief Commissioner and upto 4 Commissioners to look after effective implementation of the Act.
Urban Local Bodies services which are under RTS are as follows :-
| Sr. no. | Name of Service | Time Limit | Designated Officer | First Grievance redressal authority | Second Grievance redressal authority |
| 1 | Issuance of New Trade Licence | 15 days | Zonal Taxation Officer | Deputy Municipal Commissioner | Joint Commissioner |
| 2 | Renewal of Trade license | 12 days | Zonal Taxation Officer | Deputy Municipal Commissioner | Joint Commissioner |
| 3 | Replacement of street lights | 10 days | Assistant Engineer | Executive Engineer | Superintending Engineer |
| 4 | Sanction of building plans in the original municipal limits except commercial/institutional uses for the sites 1000 sq. mtrs and above. | 60 days | Chief town Planner | Commissioner, Municipal Corporation | PS to Government Haryana, Urban Local Bodies |
| 5 | Sanction of building plans in the original municipal limits for commercial/institutional uses for the sites 1000 sq. mtrs and 5000 sq. mtrs. | 60 days | Chief town Planner | Commissioner, Municipal Corporation | PS to Government Haryana, Urban Local Bodies |
| 6 | Water leakages/ sewerage blocked/ over flow | 2 days | Assistant Engineer | Executive Engineer | Superintending Engineer |
| 7 | Removal of solid waste from Streets/Roads | 2 days | Chief Sanitary Inspector | Deputy Municipal Commissioner | Joint Commissioner |
| 8 | Water Supply and sewerage connection | 7 days | Assistant engineer | Executive Engineer | Superintending Engineer |
| 9 | Certified copies of birth & death | 14 days | Local Registrar | Executive Officer | Deputy Commissioner |
| 10 | Renewal of Fire NOC | 30 days | Fire Station Officer | Joint Commissioner | Commissioner |
| 11 | Change of Owner/Occupier in property tax register (Except in death case) | 15 days | Zonal Taxation Officer | Joint Commissioner | Commissioner |
| 12 | Change of Owner/Occupier in property tax register in death case | 45 days | Zonal Taxation Officer | Joint Commissioner | Commissioner |
| 13 | Granting permission of road Cutting | 60 days | Commissioner, Municipal Corporation | Divisional Commissioner | -- |
| 14 | Granting permission for installing, communication & connectivity Infrastructure | 45 days | Commissioner, Municipal Corporation | Divisional Commissioner | -- |
| Sr. No. | Title | Dated |
| 1 | Haryana Right to Service act 2014 | 26/03/2014 |
| 2 | ULB services under RTS | 26/03/2014 |